TERMS AND CONDITIONS
HOT SPRING SPAS T20 BLACK CLASH
TERMS AND CONDITIONS OF SALE
The sale of Event Tickets for the Event and attendance at the Event are subject to these Terms and
Conditions of Sale (Terms and Conditions) and any additional rules and regulations applicable from
time to time.
The Terms and Conditions constitute a binding contract between you and the Promoter. By
purchasing an Event Ticket, acquiring an Event Ticket, and / or seeking to attend / attending the
Event, you agree to be bound by the Terms and Conditions.
When purchasing an Event Ticket on behalf of someone else, you undertake to inform them of these
Terms and Conditions which apply to both the original purchaser / Even Ticket holder and any
subsequent Event Ticket holder (subject to the restrictions in these Terms and Conditions).
These Terms and Conditions apply to Event Tickets issued by Authorised Ticket Sellers (if any).
1. DEFINITIONS
'Authorised Ticket Seller' means (1) Flicket Ltd (Flicket); or (2) any independent ticketing outlet we
have authorised and approved to supply tickets to the Event.
'Event' means the “Hot Springs Spas T20 Christchurch Black Clash in association with Wolfbrook”
also known as the “T20 Black Clash Event”.
‘Event Site’ means Hagley Oval, 63 Riccarton Ave, Christchurch 8011, New Zealand.
‘Event Ticket’ has the meaning in clause 3 of these Terms and Conditions.
‘Force Majeure’ has the meaning in clause 14.
‘Material’ has the meaning in clause 19.
‘Permitted Item’ has the meaning in clause 13.
‘Privacy Laws’ has the meaning in clause 26.
‘Prohibited Item’ has the meaning in clause 12.
'Promoter', 'we', 'our' and 'us' means Duco Events Limited of PO Box 969, Shortland Street,
Auckland 1140, New Zealand.
‘Released Parties’ has the meaning in clause 15.
‘Ticket Name Change’ has the meaning in clause 3.
‘Ticket Purchase Limit’ has the meaning in clause 3.
'You' means the person seeking to purchase or acquire a ticket to the Event, the person holding a
ticket to the Event and/or a person seeking to attend the Event.
‘Website’ means www.blackclash.co.nz;
2. EVENT INFORMATION
The Event will be held at Hagley Oval, Christchurch on Saturday, 18th January 2025.
3. EVENT TICKET, DELIVERY AND LIMITS
The Promoter uses the Authorised Ticket Seller as an intermediary to sell Event Tickets.
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No other ticketing company is authorised to sell Event Tickets, though the Authorised Ticket Seller
may use or otherwise link to third party payment platforms, to collect and process payments.
Event Ticket sales are subject to the terms and conditions of third-party payment platforms, and you
are solely responsible for complying with such terms and conditions and for paying any and all
booking fees and charges in connection with the sale, including but not limited to transaction and
processing fees (which for the avoidance of doubt are additional to the advertised ticket price). In no
event shall the Promoter be responsible or liable for any loss, cost, damage, fee, liability or otherwise
whatsoever due to (i) any payment processing issue or error for any reason including electronic or
computer malfunction or error; (ii) typographical, human or other errors including any errors which
may occur during the buying process (iii) fraudulent, negligent, or unauthorised credit card use.
Event Tickets may not, without the prior written consent of Promoter, be re-sold or offered for resale at
a premium (including via online auction sites) or used for advertising, promotion or other commercial
purposes (including but not limited to competitions and trade promotions) or to enhance the demand
for other goods or services, either by the original purchaser or any subsequent bearer. If an Event
Ticket is sold or offered for re-sale or used in breach of this condition, the Event Ticket will be invalid
and the holder of the Event Ticket may be refused admission or evicted from the Event.
The Promoter reserves the right to enforce Ticket Purchase Limit on the number of Event Tickets that
can be purchased by any one person, and any Event Tickets obtained above such limit by any one
person will be invalid.
Prices listed on this site are displayed in New Zealand dollars and include GST where applicable.
Event Ticket Categories:
Infants under 5 years old are free with an adult
Children are aged 5 - 15 years
Adults are aged 16 +
You may be requested to show ID at the entry gate to validate your Event Ticket category at the
discretion of the gate staff at the Event Site.
Event Tickets:
Entry to the Event Site will be granted with presentation of:
1. a valid bar-coded ticket; or
2. a valid bar-coded print-at-home PDF ticket; or
3. a valid bar-coded Passbook ticket (electronic ticket on mobile device),
validly issued by the Promoter or any Authorised Ticket Seller of the Promoter (Event Ticket).
Corporate Tickets:
Entry to the Event Site will be granted with presentation of:
1. a valid bar-coded ticket; or
2. a valid bar-coded print-at-home PDF ticket; or
3. a valid bar-coded Passbook ticket (electronic ticket on mobile device),
in addition to your entry ticket, corporate Event Ticket holders require a corporate ticket and a
wristband, both will be provided to corporate Event Ticket holders in late December 2024 / early
January 2025.
You must have your entry ticket to get in the gate and your wristband and corporate Event Ticket to
get into your allocated corporate area.
Mobility Event Tickets:
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Mobility Event Tickets are available for patrons with mobility issues and / or those who have
accessibility needs, and require a wheelchair location or a flat hard surface with a chair. Mobility
seating is reserved solely for attendees who require it, along with any accompanying patrons.
To book mobility Event Tickets, please select ‘Accessible GA ticket’ on our Website, or contact us for
assistance with your specific needs via support@flicket.co.nz.
An adult assisting a mobility ticket holder to attend the Event (Companion) will be entitled to redeem
a complimentary ‘Accessible GA – Companion’ ticket, if they present a valid Palmy Companion Card
on request at the gate. Companions who do not hold a valid Palmy Companion Card must purchase a
separate adult Event Ticket.
Information regarding mobility parking, restrooms and venue access will be sent to you in a separate
email prior to the Event. If you have any necessary medical or mobility equipment that may otherwise
be considered a Prohibited Item, please contact us for further assistance and bring this to the
attention of Event staff prior to entry to the Event.
Ticket Purchase Limit: The Promoter reserves the right to enforce a Ticket Purchase Limit and
cancel any tickets obtained above said limits in any one transaction or by any one customer.
If you exceed the Ticket Purchase Limit , you may have all or any of your order and tickets cancelled
by the Promoter at its discretion and without notice. This includes orders associated with the same
name, email address, billing address, credit card number or other information.
If you wish to purchase a bulk number of tickets (20+) please email your request to:
support@flicket.co.nz
Ticket Name Change: For some events, Flicket facilitates the transfer / renaming of ticket(s). Flicket
may charge a fee to facilitate the transfer / renaming of tickets. When / if you have transferred /
renamed your ticket(s), you will have no rights or ownership associated with the ticket(s) that was
transferred / renamed.
4. TICKET AND RESALE RESTRICTIONS
The Promoter and Flicket Ltd are the only authorised Event Ticket sellers for the Event, unless
otherwise specified on our website. If you purchase tickets from an unauthorised seller, you risk that
these tickets are fake, invalid or have previously been cancelled and that you may be refused
admission to the Event. We strongly recommend you only purchase tickets from an authorised Event
Ticket seller. You can contact us to confirm if a Event Ticket seller is authorised.
Event Tickets may not, without the prior written consent of Promoter, be re-sold or offered for resale at
a premium (including via online auction sites) or used for advertising, promotion or other commercial
purposes (including but not limited to competitions and trade promotions) or to enhance the demand
for other goods or services, either by the original purchaser or any subsequent bearer.
If an Event Ticket is sold or offered for re-sale or used in breach of this condition, the Event Ticket
may be cancelled without a refund and the holder of the Event Ticket may be refused admission or
evicted from the Event.
In addition to these Terms and Conditions, you are subject to all terms and conditions of the
Authorised Ticket Seller. For information regarding the Authorised Ticket Seller’s terms and
conditions, contact the Authorised Ticket Seller. You are responsible for making your own enquiries
into the Authorised Ticket Seller’s terms and conditions, and all enquiries and issues in relation to
processing of fees for Event Tickets or in connection to the Authorised Ticket Seller’s platform must
be directed to the Authorised Ticket Seller. In no event shall we be responsible or liable for any fee
processing issue or error through an Authorised Ticket Seller platform.
5. REFUND AND CANCELLATION POLICY
Refund Policy - current as at 01/10/2024
The Event Tickets cannot be refunded or exchanged after purchase except as outlined in this Refund
Policy or as otherwise required by New Zealand law.
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Due to the nature of the Event, you acknowledge and agree that any Event details are subject to
change without notice to you (including that we are unable to guarantee to you the appearance of
specific athletes). We may cancel the Event for any reason, including but not limited extreme weather,
Force Majeure, safety, unfavourable playing conditions, decisions from any competent authority, or
any other reason, in our sole discretion.
If there are changes to the Event, we will not be liable to you or any other person for any costs,
expenses or other related losses except as set out in this Refund Policy.
This Refund Policy only applies in respect of Event Tickets purchased to the Event via our website or
Authorised Ticket Sellers. The refund policy relating to corporate hospitality products is at clause 6.
Refunds
You will be eligible for a refund of the Event Ticket (subject to any deductions as set-out in the
Conditions of Refund) if:
1.The Event is cancelled by the Event Date (exclusively); and
2. you are entitled to a refund under applicable New Zealand Law.
If the Event is cancelled on the date of the Event, we will refund the Event Ticket if less than ten (10)
overs are completed during the Event, and no official result is recorded.
If the start time of the Event is postponed or delayed but the Event takes place on the date scheduled
as per the Event Ticket, you will not be entitled to a refund.
Conditions of Refund
For the avoidance of any doubt, an Event Ticket will not be refunded, and you will not be entitled to
any refund, if:
(a)The Event is completed earlier than expected in the ordinary course of play;
(b) the Event Ticket is lost, stolen, defaced or otherwise unused;
(c) your entrance to the Event is delayed, including but not limited to reasons of public
transport, road closures, other means of transportation, security inspections, and / or other
external factors outside our control;
(d) if the Event was shortened or the timings altered;
(e) your Event Ticket was free of charge;
(f) you or any Event Ticket holder is refused entry to, or removed from, a Venue by reason of
a breach of these terms and conditions, in our sole discretion; or
(g) you purchased the Event Ticket from an unauthorised seller / reseller.
We will refund the value of the Event Ticket, less a 5% administration deduction. No interest, costs,
service charges, or additional fees paid by you will be refunded pursuant to these terms and
conditions (including but not limited to any service / delivery fees, merchant charges, foreign
exchange charges, credit card fees). Refunds will be provided via the original payment method as
soon as reasonably practicable. Any refund for an Event Ticket will only be made to the original
purchaser of the Event Ticket.
Unless required by New Zealand law, we will not be liable for auxiliary expenses incurred by you in
connection with your attendance or non-attendance at an Event, including if the Event is cancelled or
relocated. Auxiliary expenses include, but are not limited to, the cost of travel, car-parking, child-care
and accommodation. You should carefully consider the refund and cancellation policies of travel,
accommodation and other goods or service providers when planning for the Event.
We reserve the right to make amendments to this Refund Policy from time to time, at our sole
discretion, and without notice to you. All refunds will be determined in accordance with the Refund
Policy in place at the time of your purchase.
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6. CORPORATE HOSPITALITY REFUNDS CONDITIONS
If corporate hospitality purchasers apply for a refund for any reason, we may retain 30% of the Event
Ticket price to cover food & beverage costs, and other costs applicable from time to time, at our sole
discretion.
7. LOST TICKETS
It is your responsibility to keep your Event Tickets safe.
We may refund or replace lost, stolen or missing Event Tickets at our sole discretion,and fees may
apply. Event Tickets that are tampered with, damaged or defaced will be rendered invalid and will not
be replaced.
8. VENUE REQUIREMENTS
SEARCH ON ENTRY: It is a condition of entry to the Event Site that a search of you and/or your
possessions be conducted at the time of entry to the Event Site and at other times if requested by the
Promoter or Event staff. This may include, but is not limited to, bag checks, vehicle searches, pat
downs, metal detector tests and drug detection tests. If you do not consent to such searches, you
may be denied entry to the Event Site, or evicted from the Event Site.
NO SMOKING: The Event Site is a vape and smoke-free environment. You must leave the Event Site
to smoke or vape.
RECORDING EQUIPMENT: The use of recording equipment is prohibited.
PERSONAL POSESSIONS: You are responsible for your personal possessions such as bags, mobile
phones, and other items you carry with you.
ALCOHOL: The Event is fully licensed. You must not bring alcohol to the Event Site. Only alcohol
purchased from bars at the Event Site may be consumed at the Event Site . You must be aged 18
years or over to purchase and / or consume alcohol at the Event Site and you must provide
photographic identification documents to purchase alcohol. If you are found supplying or buying
alcohol for any person under 18 years of age you will be evicted from the Event Site and the Promoter
may report your conduct to the police.
DRUGS: If you are found supplying, consuming or in possession of illicit drugs or illegal substances
by the Promoter or Event staff, you shall be evicted from the Event Site and the Promoter may notify
the Police.
9. DRESS CODE
Clothing must conform to reasonable standards of decency;
Where a dress code is indicated on entry ticket, that dress code shall be adhered to;
No gang patches are permitted;
No high-visibility vests or clothing may be worn;
In the event of the Event Ticket holder wearing a costume or other “dress-up” clothing, the
clothing shall not be considered obscene or offensive by Event staff.
10. ADMISSION TO THE EVENT
You must hold a valid Event Ticket to attend the Event. We may refuse admission or remove any
Event Ticket holder from the Event Site, including (but not limited to) where:
(a) you cannot produce a valid Event Ticket or accreditation pass for the Event;
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(b) you produce a Event Ticket that has been handled or dealt with in a way that is contrary to
these Terms and Conditions or any additional terms and conditions notified at the time of
Event Ticket sale;
(c) you cannot produce proof of your concession entitlement where a concession ticket has
been purchased;
(d) you have in your possession and/or refuse to surrender to the Event’s staff any prohibited
object or article;
(e) you refuse to be subject to a visual search of your possessions prior to being granted entry
into the Event;
(f) you behave in a manner which causes or may cause property damage, or that threatens or
may threaten the safety of participants, other consumers or any other persons, including as
a result of intoxication of drugs or alcohol;
(g) you refuse to comply with requests from Event security and/or Event staff;
(h) you behave in a manner that unreasonably interferes with other consumers’ enjoyment of
the Event;
(i) you otherwise breach these Terms and Conditions or any additional terms and conditions
notified at the time of Event Ticket sale, or fail to follow the reasonable directions of the
Event staff;
(j) you refuse to remain in the area or seat designated on your Event Ticket;
(k) you or any attendee in your group refuses to comply with Event Site safety requirements,
(l) you do not follow the reasonable directions of Event staff as required, and comply with the
law at all times during the Event.
11. REMOVAL FROM THE EVENT
The Promoter reserves the right to, and to authorise or instruct Event staff to, refuse entry or evict you
from the Event Site if:
(a) you fail to comply with and/or breach any part of the Terms and Conditions, the Event Site
regulations and conditions of entry, and / or any other rules applicable from time to time;
(b) you behave in a violent, threatening, inappropriate, abusive, aggressive, sexist, racist or
discriminatory manner or for any other reason in the Promoter’s absolute discretion;
(c) you engage in any illegal activity or behaviour or any activity or behaviour deemed in the
Promoter’s absolute discretion to be unsafe, disorderly or antisocial, including, but not
limited to being intoxicated or affected by alcohol or drugs;
(d) if you are purchasing alcohol, consuming alcohol, or attempting to access an R18 zone and
you are unable to provide valid and current photographic identification, on request, that is
sufficient (in the Promoter’s absolute discretion) to prove that you are aged 18 or over;
(e) you throw anything at the Event Site;
(f) you enter or attempt to enter the field of play at the Event Site;
(g) you attempt to bring a prohibited item into the Event Site;
(h) you commit any act deemed a crime under New Zealand Law.
NOTE:
Event Ticket holders are not permitted to access the playing surface at any time. Any invasion of the
playing surface will result in eviction from the Event Site, and shall, at the sole discretion of the Event
staff / Promoter, result in a trespass notice which could prevent the Event Ticket holder from attending
events at the Event Site..
Failure to comply with a direction to leave the Event Site from Event staff / the Promoter, or NZ Police
may render the Event Ticket Holder liable to arrest and / or prosecution for under Section 4 of the
Trespass Act 1980, as amended, which could be punishable on conviction by a fine not exceeding
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$1,000 or a term of imprisonment not exceeding 3 months in terms of section 11 (a) of the Trespass
Act 1980, as amended.
12. PROHIBITED ITEMS
The Promoter and Event staff may confiscate any Prohibited Items or any other items which the
Promoter, in its absolute discretion, considers may be used in an illegal, unsafe, antisocial or offensive
manner. Confiscated items will not be returned, replaced or reimbursed.
If you have any medical or mobility equipment necessary for your health that may otherwise be
considered a Prohibited Item, please bring this to the attention of the Promoter or Event staff prior to
entry to the Event.
The following items are prohibited and must not be brought onto the Event Site (Prohibited Items):
Alcohol not purchased at the Event Site;
Animals or pets, with the exception of guide dogs or assistance animals;
Sealed drinking containers larger than 1 litre;
Cans (including aerosol cans) glass bottles, thermos flasks, any breakable container;
Illicit drugs;
Commercially produced takeaway food such as McDonalds, KFC, Burger King, Subway, pizza
etc.
Knives and dangerous weapons;
Flares, fireworks, laser pointers;
Skateboards, roller blades, scooters or bicycles;
Photographic, video or audio recording equipment for any purpose other than private non-
commercial purposes, which may include, without limitation, video and/or audio recorders,
camera tripods, monopods or lenses with a total focal strength of greater than 200mm and
commercial digital video equipment. The Event staff will, at their sole discretion,
determine whether or not an item is intended for personal or commercial use;
Cameras and/or specialised photographic equipment intended for commercial use;
Sound amplifying devices including loudhailers, air horns or similar devices;
Hard chilly bins and picnic hampers;
Flags, banners etc that may, at the sole discretion of the Event staff, be considered too large
or contain profanity / messages that could be deemed offensive;
Any other item which the Event staff (at their sole discretion) deems to be a prohibited item
which may be a danger to, or inconvenience any patron of the Event;
13. PERMITTED ITEMS
The following items are permitted and may be brought into the Event Site (Permitted Items):
Sealed water containers (unbreakable vessel) up to 1 litre or a 1-litre maximum empty drink
bottle which can be refilled within the stadium at one of the water stations;
Guide dogs or assistance animals;
Small amounts of non-commercially produced food intended for the patron’s personal
consumption;
Soft chilly bags within 350mm high by 300mm deep by 400mm wide
Pushchairs and strollers are permitted in specified areas. However, there are limited positions
available and admission to these areas will be on a first come basis;
Personal, collapsible rain umbrellas (if they do not impede the view of other patrons).
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14. FORCE MAJEURE
Should the Event be cancelled due to a Force Majeure occurrence, the parties will have no further
liability to each other. The Event Ticket purchaser will be refunded any monies paid to the promoter
via the original payment method, less any booking fees paid to the Authorised Ticket Seller, any credit
card fees paid to the Event Ticket purchasers bank, and a 5% administration fee (in accordance with
the Terms and Conditions and Refund Policy applicable at the time).
A “Force Majeure” includes, but is not limited to, an act of God, strike, war, riot, earthquake, tornado,
hurricane, fire, civil disorder, explosion, flood, outbreak of infectious disease, or governmental order.
15. RELEASE
To the full extent permitted by law, you waive all legal rights of action against and fully release the
Promoter, Event staff, Authorised Ticket Seller, the owners, lessees and controllers of the Event Site,
and the respective members, directors, officers, employees, volunteers, contractors or agents of the
aforementioned (Released Parties) from any liability for any loss, damage, personal injury, death,
economic loss or consequential or special loss suffered or incurred howsoever arising out of or in
connection with (whether directly or indirectly) the Event, your attendance at or participation at the
Event, including, but not limited to, liability for any negligent or tortious act or omission of the
Released Parties, under any laws or regulations or for a breach of the Terms and Conditions.
16. PROMOTER’S LIABILITY
Event Ticket holders enter the Event Site at their own risk. The services provided by Promoter will be
rendered with due care and skill to the extent required by Part 4 of the Consumer Guarantees Act
1993. Our liability to you in relation to an Event Ticket is limited to the obligations specified in these
Terms and Conditions and our obligations under applicable laws (including the New Zealand
consumer law).
To the extent permitted by law, the Released Parties will not be liable or responsible for any loss,
damage, injury, delays, additional expenses or inconvenience suffered or incurred by you or any
person in or entering or exiting the Event Site, participating in the Event or otherwise in connection
with the Event whether caused by the negligence of Promoter or any of the Released Parties and
whether arising in tort, contract, bailment or otherwise. Where liability cannot be excluded or modified
by law, the liability of the Released Parties is limited to the minimum permitted by law.
Notwithstanding anything else in these Terms and Conditions, if any of the exclusions or limitations
set out above are declared illegal or void, then to the extent permitted by law, the Promoter’s and the
Released Parties’ liability is limited to refundable value of the Event Ticket.
17. INDEMNITY
You agree to indemnify the Released Parties against any damage, loss, liability or injury any of them
may suffer as a result of your wilful, negligent or reckless acts or omissions at the Event Site or as a
result of your breach of the Terms and Conditions, the Event Site regulations and conditions of entry.
If you cause any damage, you will be liable to pay costs for the damage caused.
18. NO WAIVER
Without limitation, we reserve the right to enforce these Terms and Conditions if:
(a) you have purchased an Event Ticket to the Event in contravention of these Terms and
Conditions; or
(b) we have not enforced our rights under these Terms and Conditions on a prior occasion.
19. PHOTOGRAPHS AND/OR RECORDINGS
Photographing and/or Recording of the Event by You:
Personal digital cameras are permitted at the Event. SLR cameras are permitted but professional
photography equipment (e.g. telephoto lenses; any lens over 20cm; any detachable lens) is not
permitted without Promoter-issued media accreditation. Event staff will determine in their discretion
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whether equipment is considered to be professional photography equipment. Photos of athletes and
the Event are permitted only on the basis that:
1. Images are only used for private and personal use; and
2. Images cannot be made available for sale and/or public display.
Recording or filming the Event is strictly prohibited. The Promoter reserves the right to confiscate
and/or delete any footage, recordings and/or photos created by unauthorised or prohibited recording,
filming or photography.
Recording and Photography of the Event by Promoter:
We use closed circuit television (CCTV) cameras at the Event Site. You consent to be included in any
audio recordings, audio-visual recordings and photographs of the Event created by, at the direction of,
or with the authority of the Promoter (Materials).
In the event that you hold any rights in the Materials, you irrevocably assign to the Promoter any and
all benefit, right, title and interest in and to the Materials owned, controlled or created by you for the
Promoter to hold and exploit in any context in any and all media now known or later devised
absolutely, in perpetuity, throughout the world (including for advertising, marketing and promotional
purposes whether in respect of the Promoter or third parties), free from any claims whatsoever from
you, without any fee or compensation payable to you.
You waive all moral or other similar rights in respect of your performance or participation in the
Materials that you may be entitled to under the laws of any jurisdiction throughout the world in
perpetuity. To the extent that the foregoing waiver is not enforceable in any such jurisdiction, you
unconditionally and irrevocably consent, for the benefit of everyone throughout the world, to the
Promoter, its licensees and assignees doing or authorising the doing of any act or making or
authorising the making of any omission which may infringe your moral rights in respect of the
Materials.
20. PRIVACY
Pursuant to your booking and by purchasing an Event Ticket, we (and the Authorised Ticket Seller)
may need to collect and keep personal information about you including your name, address,
telephone number and the names of all ticket allocations. Unless you tell us otherwise, you agree to
us disclosing the personal information that we hold about you to third parties, if you elect to receive
such information at the time of ticket purchase, so they can provide you with promotional material
about other events and products. We may also need to disclose your personal information as required
by law or as permitted under the Privacy Act 1993.
Your personal information will be collected and handled in accordance with our Privacy Policy below.
If you have any questions about how we handle your personal information please contact
info@duco.co.nz.
Please note that all payment information is handled by PinPayments and subject to their Terms and
Conditions. No credit cards information is collected or stored by Flicket or the Promoter.
Refer to our Privacy Policy at clause 26 for additional information.
21. GENERAL
(a) Entry to the Event Site is at your own risk. To the extent permitted by law, the Promoter and
the Released Parties take no responsibility for any hearing damage or loss caused by
excessive noise or injury caused by your failure to follow Promoter’s directives. In the event of
injury or illness the Promoter may, at your cost, arrange medical treatment and/or emergency
evacuation as deemed essential for your safety.
(b) There shall be no unsolicited selling of merchandise, advertising or promotional giveaways.
(c) Liquor will not be served to minors or intoxicated persons and no Event patron may remove
liquor from the Event Site.
(d) You are not permitted to display trading signs on the Event Site without prior written consent
of Promoter.
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(e) You acknowledge that there may be restricted capacities at some of the Event’s areas. Once
the maximum capacity is reached in these areas there will be no further admissions. Your
purchase of an Event Ticket does not guarantee admission to these areas in such cases.
(f) The Promoter cares for the environment and community. Please be respectful and place any
litter in the bins provided around the Event Site. Be waste and water-wise.
22. AMENDMENTS
At any time, and without prior notice to you, we may amend these Terms and Conditions by updating
them on our Website.
Any variations become effective upon their first publication on our Website and apply to Event Ticket
purchases made after that time.
We may also amend these Terms and Conditions as they apply to tickets already sold, if those
amendments are made to ensure that these Terms and Conditions reflect changes or developments
in applicable laws or regulations. We use our best endeavours to provide you with reasonable notice
of amendments to our Terms and Conditions. It is your responsibility to ensure that you are familiar
with the Terms and Conditions at the time of purchasing an Event Ticket. .
You should review these Terms and Conditions before seeking to purchase tickets for Events and for
any updates before attending the Event.
23. SEVERABILITY
If any provision or part of a provision of these Terms and Conditions is held or found to be void, invalid
or otherwise unenforceable, it will be deemed to be severed to the extent that it is void or to the extent
of voidability, invalidity or unenforceability, but the remainder of that provision will remain in full force
and effect. No rule of construction will apply to these Terms and Conditions because a party was
responsible for preparing these Terms and Conditions.
24. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of New
Zealand.
25. CONTACT US
If you have questions or are experiencing difficulties with purchasing an Event Ticket or the tour
Website, please get in touch.
Contact: 9:00am – 7:00pm NZT (Monday – Sunday)
Email: support@flicket.co.nz
Corporate Hospitality Support: If you have a question about the corporate hospitality packages or
group bookings, please contact: carlena.limmer@ducoevents,com
26. PRIVACY POLICY
This privacy policy sets out the way that we and our Authorised Ticket Sellers (we, us, or our in this
clause) comply with the requirements of privacy laws, codes and regulations in New Zealand (Privacy
Laws), and governs how we collect, use and protect any personal information you provide to us,
whether online, via phone, text, email, in letters or in other correspondence.
This privacy policy explains:
what information we may collect about you and how we store that information;
how we will use and store information we collect about you;
when we may use your details to contact you;
whether we will disclose your details to anyone else;
your choices regarding the personal information you provide to us; and
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the use of cookies on our website and how you can exercise your choices in relation to
those cookies.
Please note that New Zealand's Privacy Laws may differ from your home country's privacy laws.
The information we collect
We may collect information about you (such as your name, address, telephone number, e-mail
address, etc.) through:
you contacting us directly;
providing goods or services to you (where relevant);
provided by you as a user of our ticketing services; and
you filling out a form on our website, including a 'Contact Us' form.
If you enter your contact details in one of our online forms, we may use this information to contact you
even if you don't 'send' or 'submit' the form. We will only do this to see if we can help with any
problems you might be experiencing with the form or with our websites.
If you provide us with personal information about another person, you should obtain their consent to
do so, having informed them of this privacy policy where appropriate.
We automatically collect certain non-personally identifiable information when you visit our website
(such as the type of browser you are using, the type of operating system you are using, and the
domain name of your internet service provider).
How we use this information
We will use your personal information for a number of purposes including the following:
in relation to any correspondence you have entered into with us;
to provide any goods or services to you (where relevant);
for internal administration purposes;
for marketing purposes where you have specifically consented to receive marketing
communications from us (see below);
to provide you with information about our activities or online content you have agreed to
receive;
to personalise the way our content is presented to you;
To verify your identity if you need help with getting access with one of our services;
To process any transactions that you might make on our website or associated services;
To help provide any other services that you have requested;
To contact you in case of a cancellation or a change in event details;
to use IP addresses to identify the location of users, to block disruptive use, to establish the
number of visits from different countries; and
For any other purposes for which you have given permission.
We use non-personally identifiable information to analyse usage of our website (such as aggregated
information on the pages visited by our users), which allows us to improve the design and content of
our site. Any data gathered will be shared, if appropriate, with any third parties who provide services
to us or on our behalf.
Will I be contacted for marketing purposes?
We will only contact you for marketing purposes where you have provided us with your consent to do
so. You can opt out of receiving electronic marketing messages at any time by contacting us, or by
using the unsubscribe facility contained in the relevant messages.
Sharing and disclosure of personal information
We will only use your information for the purposes for which it was obtained. We may share your
personal information with any of the following: other entities in our group, our professional advisors,
legal tribunals and courts, promoter and/or the venue of the event you are booking tickets to, and any
of our third party service providers (including web services and cloud storage/hosting providers)
where that disclosure is reasonably required to fulfil any purpose for which your personal information
was collected.
We may also disclose personal information where:
we are required to do so by law;
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you have expressly consented to the disclosure or the consent may be reasonably inferred
from the circumstances; or
we are otherwise permitted to do so under Privacy Laws.
For the purposes set out above we may transfer personal information to parties located in other
countries (some of which may not have an equivalent level of data protection laws as those in New
Zealand). Before transferring any personal information to an overseas recipient, we take steps that
are reasonable in the circumstances to ensure the overseas recipient complies with the principles
contained in New Zealand Privacy Laws or is bound by a substantially similar privacy scheme unless
you consent to the disclosure or it is otherwise required or permitted by law.
Security of information
We hold personal information in accordance with Privacy Laws.
We are committed to keeping personal information secure. We will use all reasonable precautions to
protect personal information from misuse, interference and loss, as well as unauthorised access,
modification or disclosure.
We cannot guarantee the privacy of personal information that you transmit over the internet or that
may be collectable in transit by others (including contractors who provide services to us).
How you can access or correct your personal information
You have a right to request access to, and correction of, personal information we hold about you by
contacting us at the details in the 'Contact Us' section below. Your request will be dealt with in
accordance with Privacy Laws.
The accuracy of the information we hold about you is important. Please advise us if your personal
information changes to help in ensuring that the information we hold is up to date, complete and
relevant.
Collection of information by others
Our Website contains links to other sites and you should consult the other sites' privacy notices. Their
information practices may be different than ours and we have no control over information that is
submitted to, or collected by, these third parties. We cannot accept any responsibility or liability for the
privacy practices of third party websites and your use of those websites is at your own risk.
Secure Online Payments
As a standard policy, we do not store credit card details for the security of our users.
When making a purchase through our website or associated services, your credit card details are
securely processed using Stripe or Windcave or Pin Payments, which are all PCI-compliant internet
payment gateway providers. Transferred data is encrypted over an SSL connection to ensure all
transactions are transmitted securely.
We recommend that you also use best-practice precautions when accessing the internet via public
Wi-Fi networks or shared computers to keep your payment information as secure as possible
Cookies: Cookies are small text files on your device. They are made by your web-browser when you
visit a website. Every time you go back to that website, your browser will send the cookie file back to
our website's server.
We may use cookies on our website to help us remember the information you enter, by passing a
unique identification between your device and the website that identifies you. This means that as you
use the website we can relay any information you have entered earlier back to you at a later time.
Other cookies and authentication tokens may be used to help us tailor services or to deliver
information to you that may be more relevant or interesting to you. We may use automated devices
and applications to evaluate usage of our website. We use these tools to help us improve our
website's performance and user experiences.
Where cookies hold any personal information, those cookies will be handled in accordance with this
privacy policy.
If you choose to disable or block cookies, parts of our website may not function as intended, or at all.
Cookies can be disabled or blocked through your browser settings.
Changes to our Privacy Policy
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We reserve the right to revise our privacy policy, or any part of it, from time to time. Please review the
policy periodically for changes.
Contact us: If you have any questions or concerns about this privacy policy please contact us at
support@flicket.co.nz or info@duco.co.nz. If you decide that we should no longer hold any of your
personal data, or wish to change the use to which any such data can be put, please contact us.
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Last updated 10/1/2024